Customer-facing sales team representative working with Account Managers / Account Director focused on named accounts in the Western region which includes UK, France, and other countries.
Perform technical tasks, including written proposals, optical transmission network design and engineering and quotes. Must be able to communicate solutions to customers and manage ongoing technical relationship. Also work with the internal client organization to drive product requirements and provide customer feedback to product management.
Responsibilities
1. Network and applications engineering for my client's products
2. Work with customer engineering teams to design optical network solutions based on state-of-the-art fiber optics technology and ultra-high-capacity technologies.
3. Have knowledge about Routing and Switching and be able to raise the right questions to identify Opportunities
4. Drive the technical introduction of new products and concepts to the customer
5. Analyze and evaluate the customer’s technical requirements, propose network architecture solutions, and respond to RFIs, RFPs and other customer requests
6. Provide product and technical expertise to support sales efforts of transmission, switching and data products and SDN Management systems
7. Complete sophisticated network designs for customer using optical networking products.
8. Expertise in using network design and modelling tools
9. Accurate and timely generation of quotes, proposals, and detailed equipment lists
10. Interface with sales group and product management/marketing to develop and/or propose product enhancements to meet customer requirements
11. Influence Customer requirements and translate high-level customer requirements into system requirements
12. Maintain and grow technical expertise, product knowledge and sales skills through ongoing training
13. Understand competitor’s offerings and explain the technical advantages of Ciena's solutions.
14. Serve as a consultant technical resource for customer-related issues
15. Act as the first-line support “Go-To” person for allocated sales opportunities
16. 20% travel required
Required Skills
1. Strong technical knowledge of core optical networking is a must including DWDM, ROADM, 100G/200G/400G transmission, OTN technologies and DCI Solutions
2. Technical knowledge in data networking including understanding of IP/Ethernet and other data networking protocols
3. Beneficial is the technical knowledge of Software Defined Networking, network orchestration Network Function Virtualization.
4. Exhibit a high degree of presentation, interpersonal and communications skills
5. Proven ability to work in a team oriented environment, taking on-board round table discussions on solution architecture
6. Mentor other Systems Engineers
7. Ability to respond to RFP’s and communicate technical quotations accurately
8. General knowledge of computers and application programs (e.g. MS Office)
9. Flexible, able to handle multiple tasks with minimal supervision
DESIRED CHARACTERISTICS
1. Highly motivated technical individual that desires to work on application of advanced transport architectures
2. The ability to demonstrate leadership in technical sales activities
3. Ability to understand customer needs and use technical expertise to develop customer solutions
4. Ability to develop customer relationships and work well with customers
5. Flexible individual that can handle multiple tasks with minimal supervision
6. Team player
7. Technical Degree, BSEE or equivalent
Optical networking experience
Prior Systems / Sales Engineering experience would be a plus.
Prior experience as a contributor on a sales account team
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