The Medical Imaging Department is a very busy department with an expanding service where admin plays a crucial role. You will be dealing with both members of the public and medical staff on a daily basis. You will be the first port of call for our patients and will be instrumental in creating a positive patient experience. The post holder will be proficient in dealing with confidentiality issues ensuring patient details are recorded accurately. With offices in both Wonford and Osprey House, you will be required to work at either site as scheduled.
About the Role
More detail about the role
* Provide a professional, efficient and effective reception and appointment booking service to patients and visitors whilst acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust.
* Undertake general clerical duties to maximise all outpatient capacity. Ensure all information is secure and that confidentiality of information is maintained at all times.
* Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
* Have the flexibility to provide cover and support across all modalities of the Medical Imaging Admin team including reception when required.
Working Pattern: 5 days per week with various shift patterns between the hours of 7.30am and 8pm. This will include occasional weekends and bank holidays on a rota basis.
Interview Date: To Be Confirmed
For further information please contact: Val Ramsay, Team Leader on 01392 408554 or val.ramsay@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close the vacancy when sufficient applications have been received.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes.
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
Salary is not the only financial benefit
* National discount services such as the Blue Light Card and Health Service Discounts.
* Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
* Car lease schemes.
* The NHS Pension scheme (one of the most generous and comprehensive in the UK).
* Cycle to work scheme.
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
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