Job Title: Mortgage Arrears Specialist
Location: Watford
Salary: Between 26,000 and 35,000 depending on experience
Hours: Monday to Friday 9 am to 5:30 pm
Benefits:
* Private Medical Healthcare
* Dental Scheme
* Additional half-day annual leave on your Birthday
* Annual leave purchase scheme
* Pension Scheme
* Perk box
* Free eye tests
* Christmas and Summer Social Events
* Top Performers Dinner each quarter
* Fresh fruit in the office
* 25 days holiday plus public and bank holidays
About our Client:
Our esteemed client is a distinguished specialist lender, renowned as one of Europe's most rapidly advancing leaders in property finance and specialised lending. With a results-driven mindset, they consistently strive to exceed expectations and deliver outcomes that go above and beyond with the customer always in mind.
Demonstrating their commitment to fostering a vibrant work environment, they have made substantial investments in their office space, ensuring it serves as an optimal setting for their dedicated staff to not only work but also thrive.
This forward-thinking company has expanded its Learning and Development function, showing their dedication to enhancing the skill sets of their valued team members.
About the Role:
As part of the Special Servicing team, the Mortgage Arrears Specialist will manage a portfolio of 60-100 borrowers. This role involves daily interaction with customers to gather key information, identify their needs, and negotiate tailored payment plans or alternative forbearance solutions. The goal is to deliver successful outcomes for customers while maintaining a proactive and customer-focused approach.
Responsibilities:
* Speak with customers experiencing payment difficulties to help them back on track with their payments (e.g., arrangements, capitalisation, loan forbearance, payment holidays).
* Contact customers via phone, post, or email who are in arrears to understand their circumstances and agree on a successful plan to clear the arrears.
* Ensure treating customers fairly guidelines are adhered to.
* Chase loans approaching their term end to understand customer exit plans and plan for any loans that go past their term end date.
* Ensure SLAs are met.
* Review invoices received from third parties, ensuring accuracy and resolving any errors.
* Manage collections or litigation tasks from defended possession claims to allegations of fraud, title problems, lease forfeiture.
* Issue redemption figures as per process.
* Action complaints in line with the complaint process.
* Compile daily stats and assist with reporting.
Experience required:
* Previous mortgage arrears experience is essential.
* Great communication skills.
* Highly organised.
For more information regarding the role of Mortgage Arrears Specialist, please contact us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
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