Description
As an Account Manager at Tillo you'll provide support to the Commercial team as well as our Brands and Partners as customers. From supporting some of the largest corporates in the UK, as well as worldwide, to onboard seamlessly to our API, to supporting customers who are at renewal stage, you will add value and ensure fantastic service
You will join a world-class team in the business of making people smile. Our Platform connects our customers to rewards and incentives from 2000+ brands that people love, all via our seamless, easy-to-use API.
We’re the market leader in the UK and are active in a number of other markets including Europe, Australia and India. This year we will continue to expand our presence in the US as well as setting up operations in new countries
If successful, you will
* Support our existing customers, delivering a gold standard level of customer service
* Work with the wider team and Head of Account Management to grow existing accounts by offering additional services that are relevant and of interest to customers
* Work as a link between our technical teams and customers
* Provide feedback from customers, ensuring it is picked up internally by the right people
About you
You're a passionate individual with previous Account Management experience ideally from within the B2B SaaS space. To be successful in this role, you'll need some experience in:
* Building strong working relationships both internally and externally
* Communicating and confidently present both virtually and face to face
* Translating complex ideas and technical terminology to a wide ranging audience
* Data analysis
Benefits
We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:
* 26 days annual leave plus Bank Holidays
* Annual Bonus Scheme
* Designated Shares Options for all employees
* Private healthcare
* Enhanced Family Leave Policy
* Quarterly staff engagement surveys - to listen and act on the employee voice.
* Regular employee wellbeing activities, including company lunches and away days where we do everything from helping local charities to traditional team building activities
* Retail discounts
* Raising money for a charity outside of work? We’ll match your donation with our charitable matching contribution
* Well stocked drinks fridge and snack cupboards
* Cycle to work scheme
Tillo was founded in 2016. From the start, our goal was to set a new global standard for rewards and incentives, and we're proud to have achieved just that. Our rich network encompasses 2,000+ of the world's best-loved brands, and we're just getting started!
We operate in 37 countries and 25 currencies and have processed over $3.7bn worth of digital gift cards through our robust platform. We have offices in the UK and the US, and our team has surpassed 100+ employees and counting.