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Job Title: Service Support Lead
Location: Corsham, Wiltshire
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Role ID: SF
At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Service Support Lead at our Hawthorn site.
The role
As a Service Support Lead, you’ll have a role that’s out of the ordinary. You will effectively manage the coordination of external support contracts within the Infrastructure Organisation.
Day-to-day, you’ll maintain and coordinate an effective external support services capability, and:
* Coordinate all task dependencies, both internal and external, to ensure outsourced and internal support are delivered on schedule, with quality and within budget.
* Identify trends and single points of failure, making recommendations and implementing improvements and optimizations where applicable.
* Provide ongoing improvement suggestions, highlighting additional cost-effective activities.
* Hold regular meetings with Service Management to update on current tasking performance and plan future activities.
* Introduce consistent reporting metrics.
This role is full-time and offers a hybrid working model with one day onsite per week at Hawthorn.
Essential experience for the Service Support Lead:
* Excellent stakeholder relationship skills
* Knowledge of the Royal Navy and its processes
* Resource allocation experience
* Knowledge of risk management
* Process creation and management
Qualifications:
* GCSEs in English and Maths or equivalent
Security Clearance
* The successful candidate must be able to achieve and maintain Security Check (SC) clearance.
* Many roles are subject to national security clearance and trade control restrictions, which may be affected by your nationality, citizenship, or residency. Further information is available at UK Government Security Vetting.
What we offer
* Matched contribution pension scheme up to 8% of salary, with life assurance
* Employee share scheme
* Employee shopping savings portal
* Payment of professional fees
* Reservists in the armed forces receive 10 days of paid special leave
* Holiday Trading allows employees to buy or sell annual leave
* ‘Be Kind Day’ provides one paid day annually for volunteering activities
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