Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK. About the Role: The main purpose of the role is to ensure that the business complies with the New Roads and Street Works Act (NRSWA) and Traffic Management Act, as well as permit regulations. This will involve documenting and managing any fines surrounding the NRSWA and Traffic Management acts. Providing detailed reports and KPIs relating to fines and legislation will be a key aspect of the role, along with attendance at relevant meetings. Location: Pride Park, Derby, Derbyshire. Hours: 40 hours per week Salary: £34000 per annum Responsibilities - but not limited to: Role Responsibilities Conduct thorough investigations on all FPNs understanding the root cause allowing for identification of trends and themes, allowing improvements to be identified. Utilise systems, mainly big change, SAP, OPUS to receive and/or send details of FPNs and other street works information. Collaborate with operations sharing details of failures, sharing successes and implementing process changes to drive future improvements. Conducting training for new employees and/ or any refresher training required within the current team in relation to street work management. Clear understanding of process, with the ability to identify initiatives and improvements that demonstrate efficiency. Manage and share reporting to the wider functions, additional upward management reporting will be required. Knowledge of SLA’s and KPI’s in line with the contract to actively manage the team to meet contractual requirements and preventing penalties. Liaise where required with local authorities to ensure smooth coordination and resolution of disputes. Monitor, agree and ensure completion and timely return to the client all Defect charges within the required SLA period. Work closely with the Street work and compliance manager to implement positive change, reducing both volumes and costs of all associated fines, assisting in other workloads where required. Reviewing all fixed penalty notices (FPNs) within a set timescale, using knowledge to accept, dispute or reject the fine based on information from thorough investigation. Experience and qualifications required for the role: Working knowledge of SAP systems would be desirable. Experience of working within a fast paced environment. Previous experience of planning and co-ordinating maintenance work. Proven knowledge of using continuous improvement tools and techniques. Ability to make decisions in a time pressured environment. Competent skills in Microsoft Office, particularly Excel. What you will get in return: In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity. What we offer: 25 Days holiday plus Bank Holidays Pension Death in service Training and progression opportunities Overtime Free parking This position is open to Internal candidates Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers. Lanes - https://www.lanesgroup.com/ Lanes I - https://lanes-infra.com/ SUS - https://sus.co.uk/ Clearflow - https://www.clearflowltd.com/ AQS - https://aqsenvironmentalsolutions.ie/ We are an equal opportunities employer and welcome applications from under-represented members of the community Strictly no agencies please SAP