Royal Lochnagar distillery is situated just one mile from Balmoral Castle and sits at the foot of the Cairngorm mountains, fed by the crystal-clear water of the Scarnock springs. Originally called New Lochnagar, it was renamed following a royal visit from Queen Victoria and Prince Albert in 1848. Today, the distillery combines the traditional pagoda kiln heads and techniques like the open mash tun, with expert-led tours and tastings to help whisky lovers discover the story of Royal Lochnagar, its scenic setting and, most importantly, its beloved whisky. Please note: This role will require weekend and evening work.
About The Team
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey of whisky-making in our experiences and make purchases from our fantastic retail offerings.
Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It's a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.
Responsibilities
* Being an integral part of the visitor centre team, as a Brand Home Guide, you'll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
* Guide the public around our beautiful distillery representing the brand and Diageo using the full training provided.
* Assist with ticket sales and promote our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
* Shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.
* Help with the planning and implementation of special events throughout the year.
We're looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and a team player? We certainly hope so! Ideally, you will have insight into the drinks industry or have worked within a hospitality environment.
Benefits
* Product allowance
* Contributory pension scheme
* Competitive annual bonus (dependent on performance)
* Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.
#J-18808-Ljbffr