1st Energy uk ltd Livingston, Scotland, United Kingdom
5 days ago Be among the first 25 applicants
Company Description
We require people that care about people.
Role Description
This is a full-time on-site role for a Customer Service Representative, located in Livingston. The Customer Service Representative will be responsible for addressing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include responding to customer calls and emails, resolving issues, and maintaining accurate records of customer interactions.
Qualifications
* Experience in Customer Service, Customer Support, Customer Satisfaction, and Customer Experience
* Strong communication and interpersonal skills
* Ability to effectively handle stressful situations and resolve conflicts quickly
* Proficiency in using customer service software and tools
* Excellent problem-solving and multitasking abilities
* High school diploma or equivalent required; Bachelor's degree is a plus
Seniority level
Entry level
Employment type
Full-time
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