Workplace Experience Host Job ID 180001 Posted 28-Aug-2024 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Nottingham - England - United Kingdom of Great Britain and Northern Ireland About the Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: - First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. - Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. - Arrange and confirm recreational, dining, and business activities on behalf of the requestor. - Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. - Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. - Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. - Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. - Coordinate with vendors who supply services or goods to the workplace. - Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. - Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. What You'll Need: - High School Diploma or GED with up to 2 years of job-related experience. - Ability to follow basic work routines and standards in the application of work. - Communication skills to exchange straightforward information. - Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. - Strong organizational skills with an inquisitive mindset. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)