A career opportunity at Potts Print (UK) is an opportunity to learn from, work with, and grow professionally among people who are leaders in their fields. We are always looking for dedicated, customer-focused, hard-working individuals to join the Potts team!
We are currently looking for a Client Services Executive to join our Operations Team. The successful candidate will be responsible for supporting the Client Services team in achieving excellent levels of customer service for new and existing clients. You will work closely with the Deputy Directors of Client Services, Sales and Technical Services divisions as well as colleagues from other departments to manage project delivery.
The ideal candidate should have a client-centric mindset, dedicated to delivering exceptional customer service while supporting our Sales team in a dynamic environment. Strong organizational skills, along with highly efficient and precise administrative abilities, are essential. This role involves engagement in all aspects of the business cycle, ensuring a well-rounded, customer-focused approach.
Customer service experience either face-to-face or via telephone is essential for this role. Experience within the print industry would be beneficial but is not essential.
Daily duties will include:
* Building strong relationships with clients
* Answering client calls and email requests
* Processing works instruction tickets to make jobs production ready
* Booking jobs into the management information system
* Organising and distributing client samples & proofs
Requirements
* Clear and confident communication skills – via email, telephone and face to face
* Customer-service oriented with a strong problem-solving attitude
* Competent user of Microsoft Office
* Well organised and strong attention to detail
* Ability to prioritise multiple work streams
* Ability to listen and take in new information, able to interpret instructions from peers and management to ensure work streams are carried out successfully
* Ability to work as part of a team and unsupervised when required
Working hours
Mon - Fri
08.30 – 17.00
Competitive Salary - based upon experience.
Seniority level
Entry level
Employment type
Full-time
Job function
Marketing and Sales
Industries
Printing Services
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