Job Opportunity: IT Technical Analyst at Warburtons
Are you an experienced Technical Analyst seeking an exciting new challenge? Join our central IT department at our Head Office in Bolton, supporting our sites and depots to produce our renowned quality products.
We offer a flexible, hybrid working model combining home and office work to suit your needs.
About Warburtons
With a heritage spanning 149 years, Warburtons is committed to feeding the nation with our staple products. Be part of a family that values its heritage, brand, and employees.
The Role
As an IT Technical Analyst, your responsibilities will include:
* Investigating and resolving system issues
* Monitoring and maintaining network and server infrastructure
* Providing user training and support on application functionalities
* Documenting root causes and implementing solutions for incidents and problems
* Proactively monitoring systems and suggesting improvements
* Integrating new products and services, including hardware, network, and security updates
* Managing system upgrades, roll-outs, and participating in various IT projects
Minimum Requirements
* Solid experience in IT infrastructure architecture and processes
* Knowledge of Incident and Problem Management
* Experience with tools like SolarWinds, Microsoft 365 Admin, Citrix, VMware, Hyper V, and Windows Server tools
* Understanding of IT management tools such as issue logs, risk registers, change databases, and CMDBs
* Excellent communication skills, both verbal and written
* Strong relationship-building abilities at all organizational levels
* Customer-focused mindset with awareness of the wider impact of IT decisions
* Ability to analyze and identify when further investigation is needed
Benefits
Enjoy competitive benefits, including:
* A share of the annual profits
* Opportunity to purchase extra holiday entitlement
* Discounts on our products and deals for you and your family
* Investment in your personal development
* Access to stocked kitchens and health & wellbeing support
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