Client Relations Executive
Richmond, London
Welcome to Whiskey & Wealth Club.
Who we are
We are a dynamic and rapidly growing alternative investment company, specializing in innovative investment strategies that leverage data-driven insights to generate exceptional returns for our clients.
At Whiskey and Wealth Club, we look for people who are driven, self-starting, and want to be part of something special.
We are looking for a Customer Success Executive to join our team in our Richmond office. You will work with both our independent clients and external suppliers to ensure each has a positive experience on their journey with us.
This role is a new position, combining customer support and sales. Working with both the customer service lead and sales director, you will manage inbound communication from our client base while also identifying sales opportunities with our independent investors.
What you will do
* Represent the brand in a professional and personal manner
* Ensure all client and customer communication/requests are acknowledged and actioned promptly
* Convert client exit requests into resumed investments
* Update and maintain the CRM to ensure all clients are kept up to date
* Client Marketing: Newsletters, Events
Who you are
You will need to be comfortable communicating with potential clients across all formats, especially on the phone. Ideally, you will have sales experience.
* Excellent interpersonal and communication skills
* Commercial awareness and understanding of industry trends
* Planning and organizational skills
* Time management abilities
* Experience with a variety of CRMs (valued, but not necessary)
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