The Great Western Hospitals NHS Foundation Trust are looking to recruit a Performance and Operations Manager overseeing General Medicine and DOPs (Care of Elderly)
The successful candidate with work in collaboration with Clinical Leads, Senior Nurses, Midwifes and operational managers to support with operational functions.
If you would like to find out more about the role please get in touch with James Curtis, Deputy Divisional Director via email james.curtis5@nhs.net.
We look forward to hearing from you!
In collaboration with the Clinical Leads, Senior Nurses, Senior Midwives and AGM, the post holder is responsible for all operational functions within the department, supporting the delivery of high-quality, cost-effective provision of services to patients.
The post holder is responsible for resourcing the department with the required capacity to meet all service
demands.
Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
1. To manage the effectiveness and efficiency of the designated specialties within the Division, ensuring the
relevant standards are achieved.
2. To monitor the operational performance of the department, escalating issues where appropriate. This
may involve the analysis and interpretation of complex facts or situations and may involve the comparison
of a range of options.
3. In collaboration with the Assistant General Manager, ensure all performance indicators and national
standards are achieved (e.g. RTT, DM01, Cancer Wait times and Time in ED) to deliver a high quality,
effective service, where patient experience and patient safety is central.
4. Compile reports and statistical information in line with the Trust’s reporting framework.
5. Provide detailed feedback of performance from a variety of information systems at Trust wide and monthly
performance meetings.
6. To support with data entry and lead data validation.
7. To lead data quality assurance and manage appropriate databases.
8. To support the demand and capacity modelling process, ensuring all capacity is published 6 weeks in
advance.
9. To liaise with outpatients to ensure full utilisation of clinics and managing capacity.
10. To support the investigation of and response to patient complaints, which may be of a sensitive and
complex nature.
Please see the attached JD for further details.
This advert closes on Wednesday 4 Dec 2024
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