IT Operations Lead - ProductivityCornwallHybrid Up to £54K with 10% Annual Discretionary BonusPermanent Are you a skilled Productivity Lead with expertise in Microsoft 365 technologies? Do you thrive in a leadership role, driving service excellence while mentoring a team? This is an exciting opportunity to make a real impact in a forward-thinking organisation. Our client, a prestigious institution in the higher education sector, is looking for a Productivity Lead to take ownership of their Microsoft 365 productivity services, including SharePoint Online, OneDrive for Business, and the Power Platform. This role will play a key part in ensuring these platforms support efficient collaboration across the organisation.
Key Responsibilities:
1. Oversee the resolution of major incidents and escalated technical issues across Microsoft 365 productivity tools.
2. Lead the implementation of new technologies and service improvements within SharePoint, OneDrive, and the Power Platform.
3. Ensure security, resilience, and operational efficiency across all productivity platforms.
4. Collaborate with IT teams to enhance service delivery and align with organisational goals.
5. Contribute to strategic IT decision-making, ensuring solutions are cost-effective and future-proof.<...