Job Description As a Client Experience Lead you will be the critical link between our clients and their journey with Home Instead Milton Keynes. You will use your skills of analysis to turn each client’s requirements into a bespoke homecare service that exceeds their expectations. If you enjoy providing the very best homecare and support to clients, then this exciting opportunity could be exactly what you are looking for. As each client is unique, every day will be different. Our priority is to support clients to live the lives that they choose, keeping them in control as far as they are able. You must have a good understanding of what people in need of homecare and support require, and of best practice in providing social care. You will be expected to have, or to be working towards, a level 3 NVQ in Health and Social Care or equivalent. You will be responsible for writing care plans for clients. This involves visiting new clients, to create a tailored person-centred care and support plan. Excellent communication skills are key to this vital role. You must be able to build trusting relationships with clients, their families, staff, and other care professionals. Client Experience Leads need to be compassionate and self-assured and have the knowledge and ability to model good practice. You will regularly monitor the quality of service that our Care Professionals provide and take action to make improvements if necessary. This is a challenging role and as a representative of Home Instead Glasgow North. Deputy Care Manager/ Care Manager/ Care Co-ordinator