Are you seeking a new full-time permanent job in Customer Service with variety? Would you like to work within a highly reputable, well-established company offering an outstanding benefits package? Is Birstall, West Yorkshire convenient for you? If so, this could be just the job for you!
Customer Service Benefits
* 24 days plus stats
* Pension
* Free parking
* Staff discount Quarterly bonus scheme
* Great team environment
* Close to excellent amenities and a motorway network
Customer Service Responsibilities
1. Answering incoming customer calls
2. Management and coordination of completing processes for the full life cycle of customer orders from pre-sale inquiries
3. Following customer orders through to the delivery and aftersales requirements including technical queries and product warranty
4. Work closely with other support functions within the central operations (the role is pivotal in supporting both continual growth in sales and the improvement in the customer’s journey and experience
5. Ensure customers’ expectations are met or exceeded, ensuring policies and procedures are adhered to
6. Management and ownership of the order book through stock allocation; date requirements and dispatch
7. Process orders for both internal sales and external customer base
8. Take ownership of your divisional customers through effective communicatio...