Main area: Administrative and Clerical
Grade Band: 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday to Friday, various shift patterns between the hours of 8am - 8pm)
Job ref: 245-ADM2CH-03-25
Employer: Tameside and Glossop Integrated Care NHS Foundation Trust
Employer type: NHS
Site: All Community sites
Town: Hyde
Salary: £23,615 Per Annum
Salary period: Yearly
Closing: 27/03/2025 23:59
Interview date: 21/04/2025
Rotational Clerical Officer
Band 2
Job overview
We are currently looking for an enthusiastic individual to join our Community Administration service to provide relief cover throughout Tameside and Glossop. This post will work across all of the localities providing full clerical support to Health Care Professional teams that are based within the community clinics.
Working as part of a team, the post holder will act as the first point of contact for all community service users, therefore the post holder must have the ability to deal with the general public and have a positive approach to customer care. Administration experience is essential as you will be expected to undertake a full range of clerical tasks.
Community clinics currently operate between the hours of 8.00am and 8.00pm, Monday to Saturday. As a Rotational Clerical Officer, you will be required to cover all clinic sites dependent on service requirements. Being a car driver is essential.
Main duties of the job
To provide a welcoming and professional first impression for our patients/Healthcare Professionals on arrival at community clinic reception desks, whether this be front facing or via telephone, to ensure they receive an excellent customer service experience.
The post holder will be the first point of contact for all community service users, therefore you must be able to deal professionally with a range of enquiries, in person, by phone or by email in an efficient, polite and courteous manner.
The post holder will be expected to provide full clerical support to the Health Care Professional teams based in community settings.
Working within localities, you will be expected to work as part of a team but also without direct supervision to ensure the smooth running of the clinics. The post holder will be expected to provide administrative cover across all locality sites.
Working for our organisation
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of quality services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
* Safety
* Care
* Respect
* Communication
* Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity.
Person specification
Qualifications
* English and Maths, GCSE, CSE, level 1 or A-C or above or equivalent experience
* Car Driver/ability to travel.
Knowledge
* IT Skills in Microsoft Word and Excel
Experience
* Knowledge of a range of Secretarial Procedures
* Reception duties - answering the phone and customer service skills
* Previous experience working with the General Public
Skills & Abilities
* Typing/IT skills (email, word processing & File Management) Knowledge of the Microsoft Packages
* Flexibility to cope with changing needs of the job
* Eager to learn new skills
New colleagues can look forward to a warm welcome here at Tameside & Glossop Integrated Care NHS Foundation Trust.
For our agenda for change staff, we offer a competitive benefits package with regular pay awards, annual leave of 27 days increasing to 33 days after 10 years and access to a competitive Pension Scheme to which both you and the Trust contribute.
Alongside this, there are extensive training development opportunities with paid mandatory training, a protected training budget for staff and support for flexible working.
At Tameside and Glossop Integrated Care NHS Foundation Trust, we welcome applications from all candidates.
Application numbers
The vacancy may close early if it attracts a high number of applications. Please complete and submit your application in good time to avoid disappointment.
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