We are looking to recruit an experienced Income Officer for Our clients established team based on the outskirts of Bolton. You will be joining a high performing team responsible for maximising rent and service charge income collection. You will be expected to provide a high quality, customer focused income collection service, providing support & advice in order to assist customers to be able to pay their rent & to sustain their tenancies. Income Officer Key Duties Include: Proactively communicate with customers regarding their rent accounts using all contact methods (phone, e mail, text, letter, office interviews). Account and statement reconciliations and resolving miss allocations. Manage rent arrears cases and negotiate payment arrangements. Collaborate with internal teams and external organisations to support tenancy sustainment. Providing financial and welfare advice benefits advice to customers. Prepare cases for court where necessary. We are looking for someone who: Is organised and happy to work on their own initiative. Is performance focused and able to meet targets. Ideally has experience of income collection & arrears management. Ideally has a good working knowledge of welfare benefits. Has excellent communication & negotiation skills. Has experience of working with partners, stakeholders and customers with positive outcomes. Please get in contact if you would like more details or send your cv. ( 8.30am - 4.40pm)