AV Services Manager required for a blue chop organisation based at a Client site in London. Looking for an individual who has managed an onsite team in a corporate environment and can hit the ground running. Key Responsibilities for the AV Services Manager Full ownership of all aspects of day to day service delivery into meeting room and AV enables spaces used by clients and partners Full ownership of the meeting room AV experience Full responsibility for the service deliverables by large onsite engineering teams Experienced in building relationships with other dependant teams Primary point of contact onsite for the client Consultation & advice to client regarding various matters Providing a senior level of technical support at the point of escalation Operational coordination between teams including the technical helpdesk, field service, projects teams and client liaison Staff management to the onsite BAU team/s Rota for the AV team for the week ahead & for the BAU team for the year ahead Onboarding and training new staff members Conduct regular one to one meeting’s with individual staff members and document as required Conduct weekly meetings to consistently improve the onsite service Assist human resourcing with return-to-work interviews (RTW), probation reviews, and incident investigations Assist with the recruitment process when required to conduct interviews and provide feedback to the recruitment team Identify and support training requirements or skills gaps within the BAU team Performance improvement management if required Ensuring the whole team are Health & Safety Compliant (WAH & Manual Handling) Provide comprehensive reporting to the Senior Account Manager Attend monthly service review meetings Monthly collation entry and reporting of client related statistical data. Creating and Maintaining department documents including SOPs. Project coordination work as required, including client liaison, on-site coordination, PO generation and implementation. Proactively driving service improvements whenever possible Desirable skills Experience in using Zoom with Breakout rooms for high profile hybrid meetings Good technical knowledge of corporate meeting room AV technologies In depth experience in using ticket management systems Experienced manager used to managing a large team of onsite engineers over a number of locations