One of Scotland’s largest and most successful personal injury law firms are looking for Contact Centre Agents to join their team. You will be part of a dedicated team that values collaboration, innovation, and professional growth. With plenty of opportunities to build a career in law, you will have the chance to move upwards through the firm and make a real impact.
Duties and Responsibilities
Duties:
* Use of our case management system, working in line with set procedures.
* Manage and direct incoming phone calls, emails, and other enquiries from clients, ensuring prompt and accurate responses.
* Be the friendly first point of contact for new and existing clients, providing them with information and guidance on our services.
* Keep client files and records up-to-date and accurate, making sure everything is easily accessible.
* Help draft and send out legal correspondence, including letters, emails, and official documents.
* Coordinate with legal staff to ensure client communications are handled efficiently and effectively.
* Handle confidential information with the utmost professionalism and discretion.
* Support the new business team with any additional tasks as needed.
* Track and follow up on client cases to ensure deadlines are met and clients are kept informed of progress.
* Collaborate closely with other administrative staff and legal professionals to ensure a smooth workflow and a positive work environment.
* Participate in team meetings and contribute to the improvement of team procedures.
* Make a fantastic first impression on our clients as the friendly face (or voice) of the firm, showing them our commitment to excellence and making a real difference from day one.
* Gain valuable insights into all the exciting areas of law we practice, perfect for anyone curious about a legal career or seeking a role with plenty of variety and opportunities to learn.
Required Skills:
* Great verbal and written communication skills.
* Strong organisational abilities with a knack for multitasking and prioritising tasks.
* Comfortable using Microsoft Office Suite.
* Trustworthy with confidential information.
* Experience in a legal or professional services environment is a plus.
* Professional attitude and able to work well under pressure.
* The list of duties shown above is not exhaustive and is intended to give a guide.
This firm offers a package of benefits and support to help you thrive within their community. As well as offering you a stimulating environment to work in, they also offer:
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