Are you looking for an exciting new opportunity with a leading packaging company? At Coveris we create and supply high performance packaging for everyday products. We are committed to providing packaging solutions that are sustainable and innovative to ensure the safety, quality and convenience of the products we use every day. We have facilities across the UK and are looking for a Customer Services Executive to join our team in Burnley. The Customer Services Executive will be responsible for managing a portfolio of customer accounts, dealing with queries, raising enquiries, sales orders and all associated ancillary requirements, providing a true 'cradle to grave' service that fully supports both the customer base and wider business. Principal Accountabilities Develop a comprehensive understanding of all the products and production processes Develop a good working knowledge of ERP system Excellent organisational and interpersonal skills Excellent communication skills Core Responsibilities Input sales orders Price checks & acknowledgements Raise jobs and hand over to scheduling team Monitor goods being despatched Critique the Active Jobs List Update stock sheets and maintain ERP system accordingly Maintain the Order Bank Update stock sheets and discuss any concerns with customer Raise forward reservations to secure film / production capacity Monitor customer forecasts, identify dramatic changes in forecast and discuss with customer, feedback to the business Finished Goods stock management; monitor and address aged stock Develop and maintain strong relationships with customers, pro-actively making regular contact Accompany External Sales Managers on customer visits (frequency dependent on customer) We are looking for someone with: Good organisational and planning skills Excellent attention to detail The ability to work under pressure and to deadlines, whilst maintaining detail and accuracy Friendly, approachable and flexible – a strong team player Proactive, positive, enthusiastic - demonstrates 'can do' attitude, able to use own initiative to solve issues Professional attitude and approach Qualifications and Experience Knowledge of films/Print and Conversion process preferred Experience managing B2B customers preferred Experience in a manufacturing environment preferred What we offer: 33 days annual leave per year Enhanced sick pay Enhanced Paternity Pay – 2 weeks full pay (after qualifying conditions have been met) Enhanced Maternity Pay – 6 months full pay and 6 months half pay (after qualifying conditions have been met) Life assurance (x 4 annual salary) Health Cash Plan December close down Access to BenefitHub (Discount marketplace) Free onsite parking Subsidised staff canteen