Are you an experienced Helpdesk Coordinator ready for your next challenge? Were looking for a dedicated professional to oversee our clients Maintenance Helpdesk Team and Engineers, ensuring seamless service delivery to our blue-chip clients. Key Responsibilities: Manage and supervise the Maintenance Helpdesk Team and Engineers. Serve as the first point of contact for clients and engineers. Plan and schedule jobs using our job management portal, ensuring efficient workflow. Prepare and complete RAMS and work permits for site-specific jobs. Meet service delivery, client satisfaction, health and safety, and quality compliance targets. Ensure completed works are closed off to meet KPIs and SLAs. Assess and compile monthly engineer/job reports and action plans for the Director. Maintain company accreditations and manage van stock levels. Prepare small works quotations and assist with finance and invoicing processes. Handle ad hoc office tasks as required. Requirements: Minimum 3 years of experience managing engineer teams/helpdesk. Excellent written and verbal communication skills. Ability to multitask, prioritise workload, and manage people effectively. Proficient in PC usage (experience with Big Change CRM preferred). Basic knowledge of CAFM software. Health and Safety experience and risk assessment knowledge. Ability to prepare maintenance quotes and proposals. Benefits: Competitive salary based on experience Regular training and career development opportunities Strong career prospects Company pension Positive working environment promoting safety, growth, and goal attainment Employee reward scheme If youre ready to join a dynamic team and contribute to our clients success, wed love to hear from you Apply today to take the next step in your facilities management career.