Job Description:
Ensure the proper execution of offers, sales orders, final goods issue, contracts, and invoicing. Maintain and display a professional decorum in all dealings with customers, especially in complaint handling. Register and modify non-financial Account & Contact data. Responsible for the correctness of his/her entries in Account & Contact data over time. Maintain and process all TCT data including payroll relevant information, parts orders, and service planning documents to ensure an efficient field process in Maintenance, Repair, and Modernization. Maintain all relevant databases including technical database, customer, and contract database. Maintain vigilance in all customer dealings to detect "Warning Signs" of customer dissatisfaction and possible contract cancellation; immediately communicate all such concerns to the line manager. Understand and interpret follow-up reports for contract renewals, outstanding offers, and past due receivables.
Experience And Qualifications:
Previous experience within an administrative role, preferably in a fast-paced environment. Excellent customer service skills as you will be dealing with a range of stakeholders. Great knowledge of Microsoft Office and high attention to detail. Ability to cope with a busy workload. Able to work well within a busy team and support each other. A self-starter and good multitasker. Resilient and innovative.
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