91368 - Service Delivery Manager - Loughborough
Number of jobs available: 1
Detail of reserve list: 12 Months
Region: East Midlands
City/Town: Loughborough
Building/Site: LOUGHBOROUGH TRIBUNAL SUPPORT CENTRE, LOUGHBOROUGH, LE11 2TW
Grade: HEO
Post Type: Permanent
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
Role Type: Operational Delivery
Will the successful applicant have line manager responsibilities? Yes
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
What will you be doing?
You will be responsible for management of the teams and the performance within their allocated service areas, reporting to the Operation Managers on key trends and insights on workflow.
You will provide leadership across the service operation including stakeholders, while building and leading a highly motivated service team of Team Leaders and CTSC Support Officers to deliver the operational performance required in the Service Operating Model, including the day-to-day performance of all our admin, voice, live chat and in the future, social media channels.
Person specification
* You will have the ability to work strategically with peers and deliver strong operational rigour through their teams, simplifying ambiguity and giving clear direction.
* You will have a clear understanding of empowerment and how it plays through an operational environment, to achieve the highest performance standards and have the skills, knowledge, and resources to effectively carry out the role.
* You will be someone who builds an ambitious performance and development culture and creates continually growing capability in the operation. Ensuring staff are supported, valued, and rewarded appropriately.
* You will be a strong people leader, who provides support to staff, through coaching and development, including performance management, with a strong service ethic and ability to drive quality.
* You will also be a collaborative team player, who understands how to raise capability within a team and build a sustainable platform for continued improvement.
Ways of working
Standard full time working hours are 37 hours per week. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business, the post holder may also need to travel to other CTSC sites where required.
HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Non-contractual hybrid working is currently available, specific arrangements will be determined by the business.
#J-18808-Ljbffr