Imperial Recruitment Group are delighted to be working with a waste management business who are at the forefront of their industry providing driving sustainable solutions that transform waste into opportunities for a greener, cleaner planet.
Job title: Account Manager
Salary: Competitive
Location: Durham
Type: Permanent
Overview of the role:
As an Account Manager, you will be the primary point of contact for our valued clients, responsible for managing their accounts and ensuring they receive exceptional service. You will collaborate closely with clients to understand their needs, provide tailored solutions, and help them achieve their goals. Your role will also involve upselling and cross- selling opportunities to gain experience the accounts you manage.
Duties are but not limited to:
• Client Relationship Management: Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
• Account Management: Oversee and manage client accounts, ensuring that services are delivered effectively and in alignment with client expectations.
• Client Satisfaction: Actively listen to client concerns, address issues promptly, and ensure a high level of client satisfaction.
• Upselling and Cross-selling: Identify opportunities to expand the relationship with clients by promoting additional products or services that meet their needs.
• Reporting and Analysis: Regularly report on account perform...