Job summary As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK ( www.gov.uk ) We are hoping to recruit an experienced, enthusiastic and motivated clerical officer to join our friendly team. You will be required to work closely within the secretarial team to provide clerical and administrative support to clinical and managerial staff over a 5 day week. You should possess knowledge of Microsoft Word and have excellent communication and organisational skills. Main duties of the job Provide administrative support to the Medical Secretarial Team, which will include duties such as printing clinical correspondence, photocopying, filing, recording of specific data and other duties as appropriate to the grade. Receive incoming telephone calls and deal with queries, take messages or direct as appropriate. Answer any queries that patients may have and/or direct to the appropriate person. Maintain and update information held on LE2.2 in a timely manner. File patient documentation in the appropriate section of the patient case notes. Deal efficiently with requests for case notes from staff and track to the relevant location using LE2.2 Maintain filing order within medical record shelves. Update and amend patient details, when necessary, creating replacement front sheets and labels using LE2.2 Patient Admin system. To support and enhance the continual quality initiative ensuring a 'quality first' approach to all aspects of work. Opening and distribution of mail to relevant personnel. To be familiar with and adhere to the Health and Safety Policy and other Trust policies and procedures. Assist with any other general office duties as required. About us The Gastroenterology and Hepatology team delivers care for a wide range of disorders involving the digestive tract, liver and pancreatico-biliary system with care delivered to both in patients and outpatients at the Royal Bolton Hospital site. We also run the following specialist services: Endoscopy and ERCP GI bleeds(Gastrointestinal bleeding) Outpatients Rapid Access Clinic (RAC) MDTs(Radiology, Upper GI, Lower GI Cancer, Histopathology Nutrition ward rounds including Percutaneous Endoscopic Gastrostomy (PEG) Alcohol services Inflammatory Bowel Disease (IBD) services Date posted 06 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 241-79AA-25 Job locations Royal Bolton Hospital Minerva Road Bolton BL5 3TX Job description Job responsibilities Communication - under supervision Request and search for case notes as required using closed Library secure apps system, email and Le2.2. Collect and deliver case notes to all areas of hospital site prioritising urgent notes as required. Ensure all case notes are tracked when moved using Le2.2. Requesting stationery using Integra and NHS supplies systems and maintaining stationary stock levels for specialty secretaries. Participate in in-service training. To follow data quality procedures as appropriate. Answer telephone enquiries from patients/other departments and health professionals, ensuring clear and legible messages are relayed redirecting calls to appropriate department for action. Undertake other general office duties including scanning, printing, copying, filing, data entry, typing of letters from templates, use of email, tracking case notes. Assist with arranging new and follow up appointments following booking guidelines. Documentation - under supervision Communicate with tact and empathy and clarity when dealing with patients either face to face or over the telephone. Ensuring minimum data requirements are met and updated as appropriate. Assist with recording of clinical outcomes. Data input to excel spreadsheets and databases to assist with tracking of diagnostic procedures and to assist with the smooth running of the service. Professional Ethics To follow national, trust and service standards, policies, procedures and guidelines. To respect the individuality, values and cultural diversity of patients and contribute to a service sensitive to these needs. Job description Job responsibilities Communication - under supervision Request and search for case notes as required using closed Library secure apps system, email and Le2.2. Collect and deliver case notes to all areas of hospital site prioritising urgent notes as required. Ensure all case notes are tracked when moved using Le2.2. Requesting stationery using Integra and NHS supplies systems and maintaining stationary stock levels for specialty secretaries. Participate in in-service training. To follow data quality procedures as appropriate. Answer telephone enquiries from patients/other departments and health professionals, ensuring clear and legible messages are relayed redirecting calls to appropriate department for action. Undertake other general office duties including scanning, printing, copying, filing, data entry, typing of letters from templates, use of email, tracking case notes. Assist with arranging new and follow up appointments following booking guidelines. Documentation - under supervision Communicate with tact and empathy and clarity when dealing with patients either face to face or over the telephone. Ensuring minimum data requirements are met and updated as appropriate. Assist with recording of clinical outcomes. Data input to excel spreadsheets and databases to assist with tracking of diagnostic procedures and to assist with the smooth running of the service. Professional Ethics To follow national, trust and service standards, policies, procedures and guidelines. To respect the individuality, values and cultural diversity of patients and contribute to a service sensitive to these needs. Person Specification Qualifications Essential O level/GCSE English O Level/GCSE Maths Desirable NVQ 2 or equivalent experience in administration EDCL or equivalent IT qualification level of knowledge and experience. Experience Essential Knowledge of Microsoft office package (including word & excel Desirable Previous experience of working within an NHS setting. Previous Experience of the Trust patient administration system Skills Essential Work as part of a team Patient focused approach to work. Excellent written and verbal communication skills. Ability to work on own initiative Excellent Keyboard skills Good attention to detail skills Desirable Previous NHS experience of working with patients/public. Knowledge Essential Sound knowledge of office and admin procedures Other Essential Interest in NHS Flexible attitude to tasks Person Specification Qualifications Essential O level/GCSE English O Level/GCSE Maths Desirable NVQ 2 or equivalent experience in administration EDCL or equivalent IT qualification level of knowledge and experience. Experience Essential Knowledge of Microsoft office package (including word & excel Desirable Previous experience of working within an NHS setting. Previous Experience of the Trust patient administration system Skills Essential Work as part of a team Patient focused approach to work. Excellent written and verbal communication skills. Ability to work on own initiative Excellent Keyboard skills Good attention to detail skills Desirable Previous NHS experience of working with patients/public. Knowledge Essential Sound knowledge of office and admin procedures Other Essential Interest in NHS Flexible attitude to tasks Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bolton NHS Foundation Trust Address Royal Bolton Hospital Minerva Road Bolton BL5 3TX Employer's website http://www.boltonft.nhs.uk/ (Opens in a new tab)