Our client seeks a Solutions Support Administrator to join their team.
Key Responsibilities:
1. Support the Solutions and Accreditation team with the administration of Accreditation workshops and ongoing client support, including business development.
2. Ensure smooth preparation, implementation, and follow-up for online and face-to-face accreditation workshops.
3. Pre-workshop set up: registration of participants (ensuring payment received), printing and shipping of hard copy materials, Learning Platform set up for participants/online course materials, follow up with clients to confirm attendance and ensure all questions/assistance are addressed.
4. Participant Coaching: Ensure individual self-surveys are set up and administered, schedule coaching sessions, and produce/deliver reports to facilitator/coach prior to coaching sessions.
5. Post Workshop: Support with delivery and return of assessments, accreditation certificate production, and action learning projects.
6. Support with office-based tasks and assist in a diverse number of internal projects.
Key Skills and Experience:
1. Ideally from a Learning and Development background.
2. Educated to degree level or hold an equivalent professional qualification.
3. Ideally have 4 years of work experience.
4. Excellent customer service skills - ability to interact online via MS Teams or Zoom.
5. Ability to plan work and adjust to changing requirements.
6. Ability to multi-task.
7. Ability to learn about new products and processes.
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