The OpportunityAre you an experienced installation engineer with expertise in home installations?Growing home improvements organisation looking for a Technical Support Engineers to join a national, field-based team. If you are passionate about quality and technical excellence, this role is perfect for you!These vacancies are nationwide with a current focus on the Southwest of London and Devon.The Role:What You'll Do:
* Support & Coaching: Provide top-notch quality and technical support to our Franchisee installers, ensuring continuous improvement and exceeding customer expectations.
* Training & Audits: Conduct field training and quality audits, working away for a week at a time on a rota basis.
* Problem Solving: Perform Root Cause Analysis (RCA) on faults and failures to develop robust solutions.
* Field Reviews: Attend internal reviews to coordinate field issues and provide support for large installations or complex remedial cases.
Your Responsibilities:
1. Training Programme: Develop and deliver high-quality training and mentoring for new Franchisees, ensuring they meet our quality and technical standards.
2. Best Practices: Define and implement best practices for field quality, ensuring safety and operating standar...