The Porters in the Facilities Department undertake the operational delivery of Portering, Mail, Logistics, and Waste services within the Trust ensuring that a safe, compliant and quality service is delivered.
The role supports both staff and patients in the professional delivery of services that ensure people and items are moved around the Trust, as required to achieve clinical and facilities requirements.
The role contributes to the operational delivery for the Trust wide portering, mail and waste services and supports in the provision of a highly responsive Facilities service to all areas of the Trust to ensure the Trust's performance requirements are actively supported and delivered with the patient as a customer.
In fulfilling the role Porters will be proactive in working closely with all Trust Care Groups, Directorates, Departments and Team across the Trust and beyond, providing expertise on best practice, effectiveness in portering, mail and waste operational delivery.
Main duties of the job
The post holder is expected to:
1. Provide and assist with the provision of the services described below to a high standard, to assist with the effective operation of the hospital organisation where the aim is patient care.
2. Develop and maintain good working relationships with service users, patients, visitors, staff and managers as well as external agencies providing services to the Trust.
3. Communicate and act in a positive manner, which will promote the organisation, by maintaining standards being professional compassionate and caring at all times.
4. Maintain a high standard of personal dress/uniform, conduct and deportment in keeping with the nature of your duties, ensuring that the duties carried out will reflect to the credit of the department and Trust.
5. Attend yearly statutory training, which will include but not be limited to Minimal Handling, Basic Life Support (Resuscitation), Control of Infection, Fire and Health & Safety.
6. Attend training courses and development sessions when required, communication and briefing meetings, communicating positively contributing to the teams and Departments objectives.
About us
Join the Royal Berkshire NHS Trust and be part of an organisation that is dedicated to providing outstanding patient care while fostering a supportive and collaborative work environment. At RBH, you'll have the opportunity to grow your career within a forward-thinking trust that values innovation, teamwork, and professional development. We offer diverse roles in our support services, ensuring that every employee can make a meaningful impact on patient outcomes.
If you're passionate about making a difference in healthcare, we'd love for you to be a part of our team!
Job responsibilities
You are responsible for:
1. Undertaking in a competent and safe manner a range of tasks to the required standards, frequencies and schedules & on an ad hoc basis in line with the Departments policies and procedures. Pay due regard & observe all Health and Safety procedures including minimal handling regulations, the appropriate use of PPE and equipment, COSHH Regulations, HTMs and Infection control protocols.
2. Maintaining a clean safe & tidy working environment at all times, switching off unnecessary lights and reporting any relevant cleaning or site tidiness issues to the Housekeeping or Estates Departments. Ensuring the following services/duties are carried out which will include but not be limited to:
All patient movement:
By the use of general and specialist equipment, transfer patients by trolley/stretcher & wheelchair to and from wards and departments (including mortuary duties), using the equipment and method of transfer as advised by medical staff to transfer the patient in a safe and secure manner that maintains patients privacy and dignity in line with departmental policies and procedures. Ensuring specialist supporting medical equipment is transferred and erected in a safe manner. Chaperoning and escorting of patients visitors and staff.
Delivery and collection of clinical & non-clinical items:
Including: furniture, beds trolley, post, records & notes, food trolleys, goods, medical gases & pharmaceuticals & pathology stores, mattresses, sterile goods, clean and soiled linen, equipment, specimens and other products and goods. Segregation and disposal of all waste, equipment & furniture. Complete all supporting documentation relevant to the transfer of goods; e.g. chain of Custody Documents.
Maintenance / cleaning of portering equipment:
Checking, reporting and taking out of service any portering equipment as necessary in line with department policies and procedures.
Use of equipment:
The safe use and operation of all equipment & tools to carry out and support hospital activity including, but not limited to, hand held/electrical/mechanical/battery operated tugs & equipment, housekeeping and domestic cleaning equipment, general maintenance tools, compactor, patient lift and stair climber.
Semi-skilled maintenance:
Changing of bulbs/lamps, cleaning of light diffusers, cleaning of grilles/louvers, basic plant cleanliness & maintenance, battery replacement, fixing of shelves and racking, unblocking of toilets, basins, sinks & sluice, vent radiators, window & door maintenance safety & security. Ensuring equipment & tools are used, cleaned, stored and maintained correctly.
Person Specification
Education
* Evidence of adequate level of education
* Demonstrate adequate level of literacy and numeracy skills
* Evidence of willingness to undertake training and development
Experience
* Have experience of one of the facilities disciplines or related areas
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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