MCC Night Team Member
Posting Date: 31 Mar 2025
Unit: Networks
Location: Snowhill, Birmingham, United Kingdom
Salary: Competitive with great benefits
As a valued member of BT’s Networks Service division, you will be part of the Migration Control Centre which is responsible for the migration of new equipment and upgrading of the BT network. This is a critical role where you will be taking down parts of our network during nighttime hours and performing upgrades or integrating new technologies/software during time restrictive slots. Right First Time is essential as customers will be out of service and you will be accountable for reinstating the service in an improved state by adhering to strict proven processes. You’ll work on key projects for National Critical Infrastructure, providing the network which keeps the nation safe and protected.
Either working in the Network Infrastructure or Service Migrations space, you will be at the forefront of our major UK Network changes. It’s essential you have a sound technical knowledge, understanding of network change and skilled in risk management. Your role in the team will support the onboarding of new technologies, processes, validate and enhance our existing ones and contribute to resolving issues and incidents. You’ll also support our Migrations Professionals and Leadership team with any new automations and projects.
You will also be liaising with teams across BT, with our vendors/partners and stakeholders. Our commitment with Ofcom means we must be sensitive with the information we share and who we share it with, you’ll work with integrity and mindfulness to ensure we remain compliant.
This role is based in Birmingham and our hybrid working model means you are expected to be in the office 3 days per week.
This role is night based and you will work a permanent Night pattern from Monday to Thursday.
You'll have the following responsibilities
1. Working a permanent Night pattern from Monday to Thursday.
2. Carefully plan, schedule, and execute complex Network Change activities, adhering to strict time constraints and technical practices.
3. Sound technical knowledge of our main vendor, NOKIA. Understanding of Data Networks, Routing, MPLS protocols and network configuration. Skilled in technical fault resolution and proficient in CITRIX applications.
4. Own and manage network incidents or escalations for your project, capturing detailed timelines and data regarding any unscheduled service outages.
5. Ensure your network change documentation is fit for purpose and best practice is followed.
6. Undertake team lead roles to support Migration Professionals onboard new projects.
7. Manage own development, upskilling & multiskilling proactively in line with unit strategy.
8. Provide training and development to your colleagues as required.
9. Accountable for contributing towards automation across your projects.
10. Provide clear communication and regular progress reporting of your project.
You'll have the following skills and experience
Skills
* Engineering excellence - You use advanced knowledge of engineering to safely build, monitor, upgrade and repair networks.
* Operational excellence - You identify and organise resources required to deliver operational activities.
* Testing and quality assurance - You perform rigorous testing and inspections to evaluate quality and performance.
* Case management - You balance and prioritise your workload efficiently.
* Product and service knowledge - You continuously build your understanding of infrastructure and products.
* Governance and compliance - You keep your knowledge up to date on regulatory standards.
* Improvement focus - You question and challenge processes to make improvements.
* Data management - You collect, collate and clean data from multiple sources.
* Be agile - You use your knowledge of best practice to collaborate effectively.
Technical Skills:
• Sound understanding of network hardware including installation, upgrades, and fault resolution.
• Ability to consider and mitigate risk and manage change effectively.
Experience you’d be expected to have:
MANDATORY
Proficient in MS Office Applications (Word / Excel etc).
Experience of handling change activities and incidents.
Complex fault resolution under time constraints.
Strong Interpersonal Skills.
DESIRABLE
Experienced in the automation of processes to improve practices.
Understanding of Project Management.
NOKIA Service Routing Qualification (NRS)
Experience in Router configuration.
Benefits:
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay, and 26 weeks at the statutory rate.
* Enhanced women’s health support.
* 22 days annual leave (not including bank holidays), increasing with service.
* 24/7 private virtual GP appointments for UK colleagues.
* World-class training and development opportunities.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. Over the next two years, we will complete the UK’s largest digital infrastructure project – connecting more than 25 million premises to full fibre broadband.
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required.
We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best.
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