Job Description
We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Technical Support Technician.
Stannah have recently been awarded a major national lift and escalator contract. This is a fantastic opportunity for us to grow this area of the business and has created jobs within our company.
As a Technical Support Technician, you will be instrumental in developing and executing a national improvement plan aimed at enhancing first-time fix (FTF) rates and reducing repeat call incidents.
This is job is to cover the south of England, the successful candidate must be willing to travel.
Working closely with the Reliability Engineer, you will analyse performance data, identify areas for improvement, and collaborate with engineering teams to boost technical skills and service delivery.
Your role will be pivotal in driving operational excellence and enhancing the customer experience.
Job Responsibilities:
1. Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) and reduce repeat calls.
2. Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
3. Contribute to establishing a review and prioritisation process by analysing trends and customer data to create a focused improvement plan.
4. Develop and deliver technical training programs and create ...