Technical Service Manager - Experience within Fire & Security.
Duties and responsibilities include but are not limited to:
1. Support service administrators with maintaining accurate system data
2. Ensure all reactive calls taken by phone, emails ensure attendance within the required SLA
3. Support the administration team with scheduling, planned on-site activities and managing field engineering team productivity
4. Update and maintain customer portals to ensure compliance
5. Prepare annual service contract quotations
6. Prepare remedial quotes as per KPI's
7. Monitor client orders to ensure work is scheduled at per KPI's
8. Review and monitor all client KPI's
9. KPI, client review meeting preparation and attendance
10. Review and resolve invoice queries
11. Liaise with other departments within the business
12. Support and maintain site asset registers
13. Collate and monitor out of hours engineer call out rota
14. Provide out of hours engineer support
15. Provide technical support to the field and administration team
16. Produce Service, Maintenance and small works risk and methods statements
17. Develop engineering capabilities through training and mentoring of the field engineering team
18. Carry out field inspections and audits, maintaining records as required to ensure compliance
19. Toolbox talks
20. Monitor and update stores and field vehicles stock
21. Review, monitor and update loan equipment, engineer equipment registers
22. Monitor vehicle register
23. Ensure all invoicing is completed as per the forecast
24. Review and action customer complaints
25. Liaise with external providers i.e., ARC's, subcontractors and suppliers
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