Company Overview:
Established in 2015, the IDSL Group of companies has fast expanded to include two significant brands and currently enjoys a turnover of £37m per annum.
One Group: Two Brands: Endless Possibilities
Integrated Doorset Solutions Limited (IDSL) – A manufacturer of joinery products & leading supplier of performance timber door sets, glazed screens and architectural ironmongery. As well as a timber-based joinery manufacturer producing door frames, skirting, architrave, glazed screens and other associated joinery products.
Fire Door Inspection Solutions Limited (FDIS) – A service orientated business specialising in the inspection, maintenance, and replacement of fire doors.
Continued significant investment has allowed the teams to establish two state-of-the-art manufacturing plants based in the East Midlands. These two bright modern facilities provide over 100,000sqft of manufacturing space and have been designed to include ‘all-new’ high efficiency processing centres including the latest in CNC engineering, high precision through feed cutting equipment, a revolutionary robotic surface coating system together with the latest in post-forming technology allowing us to wrap both high impact PVC’s and laminates to doors and frames alike.
With the capacity to produce 1000+ doorsets per week, the IDSL group of companies is working with major National and Regional contractors as well as key joinery Sub-Contractors to deliver crafted products and services throughout the United Kingdom and beyond.
Having recently installed over 2300 solar panels to our Millennium Business Park plant, the business is committed to reducing its carbon footprint and is actively engaged in a Carbon Reduction Plan against PAS 2060, the internationally applicable specification for the demonstration of carbon neutrality. As a single source supplier and services provider of doorsets and ironmongery our mission is simple – to deliver ultimate reliability through a culture of excellence leading the industry in our commitment to service.
As an IT Support Technician, you will take ownership of a range of technical challenges, delivering exceptional support to end-users while maintaining and improving our IT systems. This role requires a versatile and motivated individual capable of handling tasks at all levels of IT support, from first line troubleshooting to third-line complex issue resolution.
This is an office based role, working hours are 39 hours per week:
08:30 – 17:00 Monday to Thursday, 08:30 – 16:00 Friday.
Job Description / Responsibilities:
* 1st Line Support: Provide frontline technical support, handling helpdesk tickets, resolving common hardware/software issues, and assisting users with day-to-day IT queries.
* 2nd Line Support: Diagnose and resolve intermediate technical problems, perform system and network maintenance, and support project implementations.
* 3rd Line Support: Tackle advanced technical challenges, including server and network infrastructure troubleshooting, system upgrades, and security monitoring.
* Manage user accounts, permissions, and group policies via Active Directory and Office 365.
* Assist in planning and executing IT projects, including hardware rollouts and system migrations.
* Maintain documentation of IT systems, procedures, and resolutions.
* Collaborate with external vendors and escalation points to resolve complex issues effectively.
Qualifications & Experience:
* Proven experience in a multi-tier IT support role, including 1st, 2nd, and 3rd line support.
* Strong proficiency in Windows Server, Active Directory, and Microsoft 365 administration.
* Knowledge of networking technologies, including TCP/IP, DNS, DHCP, and VLANs.
* Familiarity with virtualisation platforms (e.g. Hyper-V).
* Excellent problem-solving skills and a methodical approach to troubleshooting.
* Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
* Ability to prioritise tasks and manage time effectively in a fast-paced environment.
* Full Clean Driving Licence and access to own car.
* Experience with ticketing systems.
* Knowledge of cybersecurity best practices, firewalls, and endpoint protection.
* Familiarity with backup solutions and disaster recovery planning.
* Knowledge of SQL and VBA.
Integrated Doorset Solutions Ltd is an equal opportunities employer and discrimination on the grounds of colour, sex, religion, race, ethnic origin or sexual orientation is strictly forbidden.
Join our team and become part of an inclusive workplace that values and supports everyone. As a proud member of the Disability Confident scheme, we are committed to creating opportunities for talented individuals with disabilities. We strive to remove barriers and ensure all employees can achieve their full potential. Embrace this chance to contribute to a diverse and dynamic team that is dedicated to promoting equality and accessibility in the workplace.
Job Type: Full-time
Benefits:
* Company pension
* Life insurance
* On-site parking
Schedule:
* Day shift
* Monday to Friday
Experience:
* IT support: 3 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 21/01/2025
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