Main Duties and Responsibilities Communication To provide and receive routine information which requires tact and persuasive skills and where there may be barriers to understanding e.g. liaising with a diverse range of colleagues Trust wide. Maintain good communication links with contractors. Communicate, establish and maintain professional relationships with: External contractors Infection Control Department Heads of Nursing and Matrons Ward Managers Senior Trust staff Liaise with other departments and services to disseminate information efficiently. Regularly communicate, establishing and reporting baseline responsibility with direct line manager. Develop, and maintain effective links with Heads of Nursing/ Matrons, and clinical staff across all units Trust wide. Ability to provide appropriate written information to the Hotel Services Senior Managers and participate in any review of service specifications Ensure that any breach in standards is reported promptly to your line Manager. Liaise with Contract Managers and take appropriate action to advise, resolve and rectify any shortfalls as necessary. Domestic Services In line with the Domestic Cleaning specification: Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate Produce action plan for contractor with any shortfalls in cleaning standards with appropriate targets highlighted If any maintenance/ nursing/equipment issues found raise with relevant department Spots checks to ensure cleanliness issue have been rectified within the agreed timeframe Results spread sheet to be updated to Assistant General Manager - Hotel Services on a weekly basis Linen Services Quarterly stock take of staff uniforms Monitoring of the Contracted Linen Supplier to ensure compliance with specification Portering Auditing of specific tasks within portering function such as waste trails, soiled linen process, patient movements in conjunction with the Hotel Service Managers Catering Participating in the auditing of Patient Food delivery service from main/ward kitchen to patient to include temperature/taste testing. General Duties Producing and typing up of all audit results in a timely manner Participation in the Patient Led Assessments for the Care Environment (PLACE) annual programme Assist with processing of invoices for all sections under Hotel Services Department