Overview
People are at the heart of everything we do. And you would be no different. We are all vital cogs in delivering our care and support.
We’re looking for Deputy Managers to work with a team of staff and volunteers in our latest retail venture. All our care is free and The Hospice needs £6 million a year to support our work and you will be generating vital income.
You will be part of a team curating a carefully selected range of donated products which delight and are good for the soul and the planet.
In turn, we’ll be right here to support you and your development!
The Opportunity
This is a unique opportunity to be part of something very special right from the beginning. You will be building community relationships and raising vital funds and awareness of the Hospice’s free care and services.
It’s a physically demanding job; however, with the opportunity to make your mark creatively and be part of a vibrant and forward-thinking organisation, we believe it is a unique and rewarding role.
* Support manager to actively drive sales to maximise shop profitability and achieve annual budget.
* Support manager to drive Gift Aid on donations to maximise income and achieve shop targets.
* Assist manager to support volunteers.
* Deliver excellence in customer service at all times and actively respond and listen to customers and volunteers.
* Champion sustainability wherever possible across the shop operation.
* Support manager to maintain a high standard of presentation of merchandise.
* Support manager to oversee all operational matters relating to the successful running of the shop.
* Support manager to manage and operate agreed stock rotation system.
* Support manager to initiate and implement a programme of promotional activity and events.
* Follow agreed till, cashing up and banking procedures.
* Support manager in proactive use of social media to promote the shop and engage with the local community.
* Support manager with training of prospective and existing volunteers.
* Show real appreciation to donors for all donated items at all times.
* Support the Hospice Fundraising and Communications teams to promote key events in the shop and the organisation as a whole.
* Support manager in recruitment and induction of new employees and volunteers.
* Act as an ambassador for The Hospice and proactively build links within the local community.
It's All About You (Well This Bit Is)
Qualifications, Skills, Experience and Knowledge - A passion for retail and a ‘people person’.
* Good general standard of education.
* Previous charity retail experience.
* Strong communication and interpersonal skills – empathetic and patient.
* Strong operational and organisational skills.
* Good numeracy - confident working with figures and reports.
* Confident IT user.
* Ability to work under pressure and multitask in a busy and fast-moving environment.
* Physical strength and pace to cope with regular manual lifting and handling.
* Flexibility.
* Driver with own transport.
You Know It Makes Sense
* Salary x 3 days £13,422 p.a. (based on FTE £22,370 p.a.).
* 27 days annual leave plus Bank Holidays (pro rata).
* Wide range of free training courses, plus personal development opportunities.
* You’ll have freedom to make decisions within the boundaries of the Job Description and charity policy and procedure.
* Team camaraderie, support, and positivity!
You will have the satisfaction of knowing you are making a real difference supporting your local community and your local hospice. What is more, you will be helping save the planet too - charity shops have long been at the forefront of sustainability and you will be joining our shop teams of climate champions.
Values, Communication & Working Environment
* Respect and follow policies.
* Your internal & external contacts will include all employees, volunteers, trustees and patrons, plus members of the general public and external organisations/suppliers.
* The post-holder may come into contact with emotional circumstances, through speaking to staff, volunteers and patients and or information. The post holder will frequently be required to change from one activity to another to meet the changing needs of the service.
* You will be expected to comply with Health and Safety, Fire and Infection Control regulations and Hospice policies. You will need to complete all mandatory training.
* Safeguarding: Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.
For an informal discussion, or to find out more, please contact Sam Lees (Associate Director Retail Development) on 01442 869550. To contact HR, please email recruitment@stfrancis.org.uk.
This list of tasks and responsibilities is not exhaustive and the job holder may be required to undertake other relevant and appropriate duties as required by the Manager. This description and specification can be amended by agreement with the Post Holder and Manager.
Please note: Applicant shortlisting will take place as and when suitable individuals apply. As such, we strongly encourage early applications. We reserve the right to close this vacancy early should a suitable candidate be appointed. Interview arrangements will be communicated via email, so please check your email regularly. If you do not hear from us within 2 weeks of the closing date, unfortunately, your application has been unsuccessful.
Join us and be part of a vibrant, forward-thinking organization that makes a real difference in the community. Apply now and help us continue our mission of providing free care and supporting sustainability.
Job Type: Part-time
Expected hours: No more than 24 per week
Benefits:
* Employee discount.
Schedule:
* Weekend availability.
Ability to commute/relocate:
* Chesham, Buckinghamshire: reliably commute or plan to relocate before starting work (required).
Application question(s):
* If yes, please specify your current work authorization status (e.g., UK citizen, permanent resident, work visa holder, etc.):
* Do you have reliable access to your own vehicle for transportation to and from work?
Education:
* A-Level or equivalent (preferred).
Experience:
* Managerial: 1 year (required).
* Retail/Charity Retail: 1 year (required).
Work authorization:
* United Kingdom (required).
Work Location: In person.
Application deadline: 30/11/2024.
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