Job Title: Engineering Co-Ordinator
Location: Midlands
Job Type: 6 month (FTC)
Salary: £25,467
Hours: 40 hours per week
Job Summary:
You will ensure an efficient & effective fluid workflow of engineer activities, positive progression of workflow planning and issue management through to completion, whilst maintaining a positive customer experience through regular communication with stakeholders & customers as necessary.
Key Responsibilities:
* Working with the relevant teams both internal and external to Airband to ensure the installation/maintenance & service of Airband’s fibre & FWA networks from site to the customer premise are as efficient and effective as possible.
* Read and understand technical drawing and specification sheets including our current fibre planning software (Vetro/fibre cloud).
* Liaising with external companies and agencies to facilitate the installations required, such as Joint User Pole agreements, Traffic Management and Wayleaves.
* Assisting other Airband engineering teams across the UK where necessary to support customer needs or project timescales.
* Liaising with both colleagues and customers; keeping in regular contact & providing updates/reports as necessary to stakeholders.
* Conducting utility/line searches when necessary to ensure the team are working safely.
* Report to the Network Delivery Manager daily on any issues/risks that may delay the agreed workflow with a more detailed report of work completion, achievements & issues as required.
* Working in accordance with the clients and customers Health and Safety requirements.
* Schedule work tasks for all engineering teams on Salesforce or equivalent systems, ensuring all work is accounted for and documented.
* Speaking with site owners on occasions to book access and resolve any potential access issues.
* Remaining up to date with relevant legislation and requirements pertinent to the activities of the Airband engineering teams.
* Updating company reporting documents to disseminate information as required.
* Raise purchase orders when required and track through to delivery/completion.
Key Skills:
* Facilitating the co-ordination and installation of Airband’s broadband delivery to customers, via the resolution of installation challenges.
* Provide support and effective engineer coordination for all engineering teams.
* Work with all engineering teams to maintain a time-critical, cost-effective and customer-centric workflow.
* Ability to communicate with a broad customer base plus interdepartmental contacts.
* Ability to work with minimum supervision.
* Work as part of a collaborative team.
* Be able to prioritise, organise and manage tasks.
* Good observational and analytical skills and a good eye for detail.
* Well-presented and have good presentation skills.
Desirable:
* Street Works Unit 02 SLG.
* LANTRA Traffic Management Scheme.
What can Airband Offer you?
* Company Vehicle.
* 25 days of paid leave a year rising to 30 plus bank holidays with service.
* 5% Airband pension plus a minimum 3% employee contribution.
* Customer referral bonus - a thank you for every customer you send our way.
* We offer hybrid working – a mix of working from home and in the office.
* Free Broadband - If you are in our coverage, you can benefit from free broadband with us!
* 20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
* Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service).
* Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
* Refer a friend reward scheme – a selection of great rewards to choose from!
Pre-employment checks:
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role.
Recruitment agency support is not required at this time.
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