Job summary The post holder will manage the operational performance of services across Care of the Elderly, Stroke and Acute Medicine at Weston General Hospital. This will be achieved by delivering challenging performance targets through effective communication and liaison with consultant, medical, nursing and administrative staff across the Trust on a day-to-day basis. The role is dual line managed by the Site Operational Manager and Specialty Manager for Care of the Elderly and Stroke, but the successful candidate will have close working relationships with other Specialty Managers, the Patient Access Team and the Administration Team at Weston General Hospital, as well as teams at both the Bristol Royal Infirmary and Southmead Hospital. The post holder must be able to travel to other locations, such as the Bristol Royal Infirmary as some of the Trusts training courses and meetings are delivered at this location. Main duties of the job To line manage and provide day to day supervision for administrative and clerical staff in Care of the Elderly, Stroke and Acute Medicine. To support the Specialty Manager to manage RTT performance and levels, including validation of pathways. To coordinate outpatient clinics ensuring that our clinical capacity meets patient demand, poor utilisation of clinics is escalated, and patients are booked in the correct order. Ensure optimum working of the teams at all times, prioritising the workload of the department in times of staff shortage. To understand the various clerical roles that contribute to the success of the department to provide back fill for absence of team members if necessary. To act as point of contact for the senior management team in reference to the day-to-day management of the admin and clerical teams in the patch. Ensure effective delivery of staff training/development, to enable a flexible trained workforce, to meet service delivery challenges. Attend and participate in various meetings within the department, Division and Trust. To assist the Specialty Manager in the achievement of all relevant performance targets, utilising cross divisional resources where necessary. To support the Specialty Manager with ward-based issues/resident doctor and consultant queries To support recruitment of staff including the preparation of job descriptions, personal specifications, adverts and documentation required for submission to the Divisional Pay Control Panel (PCP). About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge. Date posted 16 January 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year pa pro rata Contract Permanent Working pattern Full-time, Flexible working Reference number 387-WD-4615-MF Job locations Weston General Hospital Grange Road, Uphill Weston-super-Mare BS23 4TQ Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Job description Job responsibilities For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Person Specification Knowledge and Experience Essential Experience of working with administrative procedures Desirable Line management experience Knowledge of current issues and priorities in healthcare and the NHS Experience of office/team management Experience of managing performance, patient pathways, waiting lists, and access targets Project or financial management Previous relevant experience in a healthcare setting Skills and Abilities Essential Able to coach and mentor others Able to work within defined local and Trust policy Proficient in Microsoft Office Strong organisational skills and ability to manage multiple priorities Proven ability to work under own initiative and with flexibility to respond to change Clear written and verbal communication Desirable Knowledge of service improvement techniques Qualifications and Training Essential Degree-level qualification and/or relevant experience Evidence of continuing professional development Desirable Supervisory or management qualification Person Specification Knowledge and Experience Essential Experience of working with administrative procedures Desirable Line management experience Knowledge of current issues and priorities in healthcare and the NHS Experience of office/team management Experience of managing performance, patient pathways, waiting lists, and access targets Project or financial management Previous relevant experience in a healthcare setting Skills and Abilities Essential Able to coach and mentor others Able to work within defined local and Trust policy Proficient in Microsoft Office Strong organisational skills and ability to manage multiple priorities Proven ability to work under own initiative and with flexibility to respond to change Clear written and verbal communication Desirable Knowledge of service improvement techniques Qualifications and Training Essential Degree-level qualification and/or relevant experience Evidence of continuing professional development Desirable Supervisory or management qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Address Weston General Hospital Grange Road, Uphill Weston-super-Mare BS23 4TQ Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)