Clarke Energy is an award-winning, multinational specialist in the engineering, installation, and maintenance of sustainable energy solutions for both front and behind-meter applications. Renowned for our high-quality schemes, we are committed to supporting the global net-zero transition.
As the largest authorised distributor and service provider for INNIO’s hydrogen-ready reciprocating engines across 29 territories, we offer unparalleled expertise and support.
Our comprehensive solutions are strengthened by in-house design engineering, EPC (Engineering, Procurement, and Construction) project management, and market-leading 24/7 after-sales support, ensuring the reliability and efficiency of our projects.
Clarke Energy is seeking a skilled Product Support Engineer (MWM Focused) to join our Service Department. This is a dynamic role where you will provide vital technical expertise, support field operations, and help drive excellence in our product performance.
As a Product Support Engineer at Clarke Energy, you will provide technical expertise and support to our Service Department. You will be responsible for attending customer sites, diagnosing product issues, conducting root cause analysis, and delivering clear, detailed engineering reports.
Competitive salary.
~ 25 days holidays (Enhanced holiday entitlement based on length of service).
~ Holiday buy and sell scheme.
~ Company pension scheme.
~ Health care cash plan.
~ Life Assurance.
~ Employee Assistance programme.
~ Hybrid working.
~ Reward and Recognition scheme.
~ Development and investment in our employees through ongoing training and continual improvement.
Root Cause Analysis: Conduct in-depth investigations, gathering data and performing root cause analysis to ensure robust solutions.
Recommend and implement best practices for maintaining peak product performance.
Global Reach: Travel to sites across the UK and occasionally overseas, providing on-the-ground support when needed.
Engineering qualification/Apprenticeship.
~5+ years of field service or commissioning experience with MWM products.
~ Strong technical analysis and root cause analysis expertise.
~ Advanced Excel, Power BI, and Microsoft Office skills.
~ Clean UK driving license (category B).
~ Experience in technical support roles, report writing, and problem-solving.
Customer relationship management experience.
Strong relationship-building skills with a solution-focused mindset
Willingness to travel on short notice
Join us at Clarke Energy and help power a more sustainable future! ⚙️
Feel free to apply via LinkedIn, directly through our website or contact Hannah.