Job summary
To provide a booking service for all Outpatient referrals, to be able to organise appointments using initiative in sometimes complex situations to ensure patients are seen within the Trust and Government targets.
Office Based.
Main duties of the job
Register Referrals
Book appointments and cancel and re-schedule appointments
Make outbound telephone calls and take in-bound telephone calls
Train to have an awareness of Medical terminology to enable appointment booking
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here
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*Overseas candidates to determine the likelihood of obtaining sponsorship by assessing themselves against the criteria on the website.
Job description
Job responsibilities
Experience of dealing with customers
Work on own initiative once trained
Book and re-arrange Outpatient appointments
Meet daily deadlines
Person Specification
Other
Essential
1. Self-Motivated
2. Diplomatic
3. Calm and positive
4. Flexible approach to working hours
Skills
Essential
5. Communicate effectively
6. Work on own initiative
7. Organised with logical approach to work
8. Plan and prioritise own workload
9. Able to meet deadlines
Qualifications
Essential
10. NVQ Level 2/ ECDL or equivalent
Experience
Essential
11. Experience of dealing with customers for example, in a Call Centre environment
12. Experience of working in a health related environment Medical terminology