What you’ll be doing
1. Provide 2nd and 3rd line support for secure voice services, including provisioning, fault diagnosis, and problem management.
2. Proactively address complex issues on customer voice networks and ensure timely incident resolution.
3. Follow and maintain operational strategies to ensure uptime, performance, and security within budget constraints.
4. Monitor systems and manage incidents to respond promptly to requests and changes.
5. Ensure functionality and security routines meet contractual obligations.
Skills You'll Need
6. Proficient in TDM technologies (ISDX, Meridian, Hi-Path 3000) and IP technologies (SIP, IP Telephony, SIP Trunks).
7. Basic knowledge of Windows Servers and Openscape Unify systems (4K, Business X5, X8).
8. Understanding of Voice Gateway and Ribbon technologies.
9. Familiar with ITIL fundamentals and autonomous work approach.
10. Competent in using various IT systems and tools (e.g., Wireshark).
Benefits
The work is shift-pattern based with 1 FULL week off every 5 weeks.
Benefits of working for BT include:
• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.# DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.