Job Description
Job Description
We are looking for a commercially minded Engineering Account Manager to support our Rail Business Manager with existing account management and engagement with our exceptional onsite engineering teams. Prior account management experience is a must with a demonstrable track record of client engagement and account penetration. This role is crucial to ensuring our current growth plan through 2025 and beyond.
You will be the point of contact for the customer and our engineers onsite.
Customer Management:
* Develop strong relations with existing clients.
* Grow our network within existing clients.
* Fully understand clients needs and advise on most effective solutions.
* Track and report project status
* Onsite visits
* Regular Client stakeholder touchpoints
* Account penetration
Staff Management and Retention
* Ensure staff are onboarded successfully
* Meet regularly with staff onsite to ensure high staff morale and engagement. Fully understanding theirs and client needs.
* Act as the go-to contact for timesheet and pay queries, resolving issues efficiently
* Report staff feedback.
* Assist in yearly reviews.
Recruitment:
* Utilise a variety of sourcing methods, including job boards, social media (e.g., LinkedIn), networking, referrals, and headhunting techniques, to identify and attract qualified candidates
* Developing engaging and affective job adverts.
* Screen applications and CVs to assess candidate suitability against job requirements.
* Conduct thorough telephone and face-to-face interviews to evaluate candidate skills, experience, qualifications, and cultural fit.
* Manage the candidate journey, providing regular updates and constructive feedback.
* Coordinate interviews
* Build talent pools.
All our partnerships are based on transparency and trust, we pride ourselves in delivering an unrivalled service. Our staff are core to our business and being and employer of choice is vital to delivering this. You will be a key aspect of maintaining this status and relations with staff onsite at customers. You will also spend time developing your network and market knowledge and be able to drive that expertise back into the business.
Qualifications
* Networking skills - key to your success.
* A demonstrable history
* A drive to succeed.
* Confident communicator - People are our business.
* A focus on delivering to objectives and timelines.
* Inquisitive nature - Asking questions to further yourself and the business.
* Commercially minded, be able to spot potential opportunities and feed into the business.
Additional Information
* 25 days’ holiday plus bank holidays
* Employee Assistance Programme
* Access to a range of internal and external trainings
* Team events
* Opportunity to work with Colleagues from other locations
* Free on-site parking