Responsibilities: To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments and referring complex cases to the Area Housing Manager. To investigate and manage all reported and recorded incidents of low level antisocial behaviour in a timely manner and in accordance with service standards, legislation and the Antisocial Behaviour Policy and Procedure. Ensure that early intervention and enforcement measures are implemented to minimise the risk to the victim or perpetrator. To plan and perform regular visits on the estate, to identify any maintenance requirements and organise relevant response, including raising communal repair works within allocated budget. To attend Enhanced Tenants and Residents Association (ETRA) meetings and other tenant and leaseholder' involvement and consultation meetings and forums as and when required. This includes liaising with Tenants' Associations or similar organisations and encouraging a culture of customer involvement. To introduce new tenants to local resident groups and make aware of Tenants and Residents Associations and work with the Rents and Leasehold Teams to ensure rent and service charge responsibilities are clear and maintained. Experience/Qualifications Proven housing experience in the social housing sector Experience of leasehold and tenancy management Experience of engaging with residents through regular estate inspections Experience of taking action against breach of tenancy, including removal of squatters Experience of customer service; in dealing with people on the telephone and in person.