These are full time, permanent positions.
Summary of role:
The Internal Account Manager will deliver a high-level of service to all potential and existing customers whilst increasing sales, product lines, profitability and developing long-term business relationships. In addition to developing new business and maximise sales through pro-active telesales calls.
Key activities will include developing new business (prospecting/switch activities), customer development (activation/retention/contracts/terms), increase 'share of wallet' (preferred supplier/maximise spend), marketing support (outbound promotions/maximise take-up).
The responsibilities include but are not limited to:
• Identifying new business opportunities at all times and prospect for new business everyday through outbound telesales activity
• Identifying opportunity to quote and send the same day
• Proactively increasing the product range sold into each customer
• Understanding and fully utilising sales tools provided in order to maximise the full potential and spend of each customer
• Achieving an initial gross profit margin
• Achieving initial new business sales target
• Achieving increased sales of an agreed percentage on existing customers
• Ensuring all computerised records are kept up to date
• Following and achieving weekly and monthly objectives
• Actively supporting all marketing campaigns/outbound promotions by maximising take up where possible
Skills, knowledge and qualities required:
The ideal candidate will possess the following:
• 2 years experience in a similar role would be beneficial
• Proficient in accurately pricing, maximising profitability whilst protecting GP%
• Proficiency in Microsoft Office for Windows (Outlook, Word and Excel)
• The ability to multitask, be organised, agree priorities and meet deadlines
• The ability to adapt to change
• Excellent verbal and written communication skills
• Sound knowledge of customer base, customer needs and sales cycle an advantage
• Excellent knowledge of product, competitor and dealer network desirable