Bellshill with travel throughout the UK |Great role About Our Client A leader in their field Job Description Overview the Accident/Injury process end to end in regards to EL and PL claimsLiaison with the Company insurers and solicitors on operational mattersSign solicitors statements prepared on behalf of the companyRepresent the company on procedural matters at Coroners CourtsRepresent the company on procedural matters at Civil CourtsPolicy lead for all which includes writing new policies and proceduresEnsure Publication and policy changes in the BulletinManage policies and procedures at a company level Advise, support and guide senior managers on company policies, procedures and practices Prepare and manage annual contingency planningProvide reports for all monthly meetings and attend as requiredAttend operational meetings providing insight regarding operational non-compliancesLiaise with relevant external stakeholders to demonstrate contractual complianceManaging the complaints process end to end.Provide data analysis on complaints to support operational managementManging incident reporting process end to endProvide data analysis on incidents to support operational management The Successful Applicant The ability to work well under pressure and to tight time deadlines, as well as a flexible team player who can support the wider Operations Management team as and when requiredUp to date knowledge of Standard Operating ProceduresStrong persuading and influencing skills and a positive and practical attitude.Relevant IT skills.Ability to think ahead, plan work and meet deadlinesAccuracy and attention to detailGood communication skills, both written and oralStrong customer service focusProven multi-tasking experience in a fast paced environmentFlexible approach What's On Offer A competitive salary and great working environment Contact: Victoria Natillo Quote job ref: JN-102024-6572712 Brand: PP