The Oracle Business Support Enterprise Finance Senior Analyst is responsible for Oracle 11i, R12, and Cloud front-line business support for the General Ledger and AHCS/Hub modules. The position supports a global team that is responsible for various setups, scheduling, error monitoring/resolution, mappings, regression testing, etc.
This is a great opportunity to grow within the business and be exposed to many areas of Finance, IT and Accounting. This position would be ideally be based in Witney, Oxfordshire and working a hybrid working pattern.
Principal Accountabilities
1. Provide quick response to functional user questions/problems for Oracle modules and business applications.
2. Generate and assist with timely help ticket resolution for Oracle modules and business applications.
3. Preserve efficient operation of Oracle modules and business applications through appropriate testing, configuring and patching/upgrading.
4. Support Oracle module and business applications improvement process by prioritizing and addressing functional user concerns through development of appropriate functional and technical solutions.
5. Support rollouts of existing Oracle modules or business applications to other operating units, as well as new Oracle modules or business applications as approved.
6. Support assessment of new Oracle module or business applications under consideration for implementation or purchase.
7. Provide a positive and energetic work environment which fosters teamwork and professional growth.
Build Teamwork
8. Utilize multi-dimensional project teams in providing appropriate systems and support.
9. Support multi-divisional project teams in the migration of processes, procedures and personnel into the financial organization.
10. Act as liaison between the business process owners, system users, and the information technology resources responsible for ongoing system development.
11. Work closely with functional analysts, technical developers, data base administrators and a variety of end users to ensure technical compatibility and end user satisfaction.
12. Provide a positive work environment that cultivates creativity and collaboration.
13. Communicate effectively with customers to identify needs and evaluate alternative business solutions.
14. Facilitate team, technical and client meetings and delegate follow-up ensuring resulting action.
Analysis & Solution
15. Possess an intermediate understanding of our Oracle modules and business applications’ functionality, standard programs and reports.
16. Understand the business issues and data challenges of our company and industry. Analyze client organization's strengths and weaknesses and suggests improvement areas.
17. Document and analyze required information and data. Prepare requirements, specifications, business processes and recommendations.
Strategy & Planning
18. Analyze, document and improve existing or new workflows, processes and standards.
19. Continuously improve and consolidate functions with respect to controlling and/or reducing costs and maximizing the efficient use of business and departmental resources.
20. Facilitate meetings and follow up with resulting action items.
21. Seek opportunities continuously to increase customer satisfaction and deepen client relationships.
22. Identify client organization’s strengths and weaknesses and suggest areas of improvement to address and resolve business issues.
23. Push creative thinking beyond the boundaries of existing industry practices and client mindsets.
24. Suggest and implement areas for improvement internal processes along with possible solutions.
25. Use best practices and tools for enhancement or project execution.
26. Exhibit personal ownership and accountability for continuous improvement.
Operational Management
27. Establish effective working relationship with clients. Value internal and external clients and responds to their needs as they arise.
28. Provide training and documentation for supported applications.
29. Utilize existing systems to track and manage requests and issues.
30. Provide guidance concern business implications of application(s) supported.
31. Communicate effectively with clients to identify needs and evaluate alternative business solutions where needed.
32. Manage client expectations effectively
33. Prepare, review, and edit requirements, specifications, business processes and recommendations related to proposed solution within the group.
34. Provide application and business process knowledge. Train and mentor other business analysts as required.
35. Facilitate team, technical and client meetings.
FORMAL EDUCATION:
36. Bachelor’s degree in Accounting, Finance, IT or business related field.
37. Master’s degree in business related field.
KNOWLEDGE & EXPERIENCE:
38. 3-4 years’ experience in business analyst/technology related roles.
39. Europe OBS Support: Oral and written English language capability.
40. Excellent systems/process orientation with demonstrated critical, analytical thinking, organization and problem solving.
41. Possess moderate S-W business knowledge including Global SW structure, business processes, operations, and goals.
42. 4+ years’ experience in business analyst/technology related roles supporting ERP financial applications such as Oracle.
43. Possess advanced S-W business knowledge including Global SW structure, business processes, operations, and goals.
44. Ability to use a personal computer for extended periods of time (may cause eye strain).
TECHNICAL/SKILL REQUIREMENTS:
45. Demonstrate an intermediate ability bringing business and technical team members together in a changing environment or creating a business process.
46. Possess an intermediate knowledge level of our business technical applications to exploit capabilities to offer our company enhanced functionality and streamlined processes.
47. Proven strength in Microsoft Office Applications.
48. Supported system upgrades, enhancements or rollouts of a business application(s).
49. 0-5% travel
***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.
Please read the guidelines before handing in your application
All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).