Customer Relationship Manager - North Division
Barchester are recruiting a Customer Relationship Manager to join the team supporting their North division. They are looking for a friendly sales professional with a healthcare background who will support a group of homes across the North of England and Scotland to increase occupancy. This role will include regular travel and overnight stays as and when required.
Main Duties of the Job
The Customer Relationship Manager will be responsible for all sales activity for the homes, including:
1. Talking to potential new residents over the phone.
2. Providing informative and welcoming tours of the homes.
3. Engaging with residents and relatives to understand their experience and requirements.
4. Responding to sales enquiries.
5. Actively generating leads and identifying local marketing opportunities.
6. Maintaining a contacts database.
About Us
Barchester Healthcare is an industry-leading care provider, with one of the best quality ratings of any large care home provider in the UK. As the only healthcare provider in the UK to be accredited as one of the best companies to work for in 2019, 2020, and 2021, Barchester are dedicated to ensuring that their team are respected and their contribution valued.
Benefits and Rewards
Starting salary up to £42,500
Generous car allowance of £6,500 per annum
Competitive commission structure
Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
Confidential and free access to counselling and legal services
Minimum Requirements
Track record in sales and marketing, preferably in a care home setting.
Excellent communication skills.
Ability to present to individuals and groups.
Experience building relationships within a local community.
Full UK driving licence.
Person Specification
Represent Barchester in a friendly and professional manner. This role is responsible for all sales activity for the homes, including:
1. Talking to potential new residents over the phone.
2. Providing informative and welcoming tours of the homes.
3. Engaging with residents and relatives to understand their experience and requirements.
4. Responding to sales enquiries.
5. Actively generating leads and identifying local marketing opportunities.
6. Maintaining a contacts database.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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