Description
We are seeking a Sales Administrator to join our small but dynamic team at our Halifax office. This office-based role involves processing customer sales orders received via email, handling invoicing, and managing daily customer interactions over the phone. The position requires someone who can efficiently address customer queries and provide excellent service in a fast-paced environment.
Employer Description
Based in West Yorkshire and established for 30 years, Alliance specialises in the design and manufacture of office furniture, desk tops and bespoke screens. We supply to the trade only, our products are regularly used in the education, healthcare and public sectors.
Roles & Responsibilities
As an apprentice you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
* Sales order processing through our main operating system
* Raising job sheets as part of the order processing
* Liaising with production
* Double checking of processed sales orders
* Updating customers with order acknowledgements
* Invoicing/raising dispatch notes for transport
* Daily customer route planning for transport
* Building and maintaining good relationships with our customers
* First point of contact for new enquiries and general customer calls
* Responding to customer queries
* Day to day filing of delivery notes
* Dealing with returns
* Raising purchase orders
* Learning product knowledge
* Any other duties that may arise
Skills Required
* Communication Skills
* Organisation Skills
* Customer Care skills
* IT Skills
* Team Working
* Confident telephone manner
* Motivated
* Good product knowledge
* Attention to detail
* Initiative
* Self-Motivated
* Excellent timekeeping
* Excellent Attendance
Working Days
Monday to Friday 5 days, 9:00am to 5:00pm, 30 minutes for lunch.
Qualifications Required
A-C for Maths and English preferred.
Job Type: Apprenticeship
Pay: £6.40-£11.44 per hour
Expected hours: 40 per week
Work Location: In person
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