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* A role that offers a breadth of learning opportunities
* Fantastic work culture
* Work alongside & learn from best in class talent
The Job
* Provide excellent customer service by greeting and assisting customers in a friendly and professional manner.
* Educate customers on vape products, including e-liquids, devices, and accessories, to help them make informed purchasing decisions.
* Process transactions accurately and efficiently using our point-of-sale (POS) system.
* Maintain a clean and organized store environment, including restocking shelves and ensuring product displays are visually appealing.
* Perform routine inventory checks and assist with inventory management tasks as needed.
* Work collaboratively with team members to achieve sales targets and ensure overall customer satisfaction.
* Handle customer inquiries, feedback, and complaints professionally and escalate issues to relevant line manager when necessary.
* Adhere to all company policies, procedures, and safety guidelines, including compliance with UK regulations related to vaping products. Training will be provided.
* Employee will be expected to take part in promotional activities.
The Profile
* At least 2 years of prior experience in retail or customer service experience, preferably in the vape industry.
* Strong communication and interpersonal skills with a customer-focused approach.
* Must be at least 18 years of age.
* Basic knowledge of vape products, including e-liquids, devices, and accessories, with an understanding of the UK market (this will be an added advantage).
* Ability to multitask in a fast-paced environment while maintaining attention to detail.
* Proficiency in using POS systems and basic computer skills.
* Flexible availability, including evenings, weekends, and holidays.
* Familiarity with UK regulations and compliance requirements related to vaping products.
* Positive attitude, willingness to learn, and a team player mentality.
The Employer
Our client prides itself on being more than just colleagues; you’ll be part of a supportive and collaborative team where everyone works together towards common goals.
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