Customer Service Operator - Road Freight | Basildon | Up to £30,000
Due to increased global growth in the business, our client are seeking a Customer Service Operator to be apart of their road freight forwarding department at their Basildon office.
Working Hours: Monday - Friday 08.30 hours - 17.30 hours
Salary: £27,000.00 - £30,000.00 per annum (depending on experience)
Duties and Responsibilities:
Assist the Head of Customer Services in the execution of their duties
Maintain the operations system ensuring customer bookings are accurately recorded
Maintain regular communication with sales teams reporting new sales leads and handover of shipments
Create new and maintain current SOPs for the department
Implement and improve new efficiencies in customer workflow in conjunction with line manager
Maintain key accounts and ensure general enquiries are expedited
Gain feedback where possible and follow up enquiries
Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs.
Aid Credit Control with collection of overdue payments from suppliers/clients
Ensure customer due diligence checks are completed for new customers
Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures.
Represent the company in the best possible light at all times.
Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures.
Ensure to carry out processes, practices in line with policies, practices, and procedures.
Ensure customer Bookings are accurately taken & entered operations system, International, National and cross trade
Provide customers with accurate and cost-effective quotations within a timely fashion
Confirm quotations received
Booking consignments with third party contractors
Quoting cross-trade consignments
Booking deliveries in with customers
Liaising with suppliers / Origin Offices
Build strong relationships with customers
Invoicing and Administration
Ensure Bookings made with Origin office Experience required:
Knowledge of road freight market rates and services, ability to quote accordingly.
Experience with a UK based freight forwarder
Be able to prioritise own workload but also be able to work as part of a team.
Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
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