Account Manager
Location: Boots Milton Keyes
Contract: Permanent, 37.5 hours, any 5 in 7 days
JOB PURPOSE
In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand's image and leadership in the market by liaising with field and head office functions. They will be responsible for the day to day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
Leading the team:
* Guide the team towards achieving results and developing individual talents.
* Create an environment rich with ethics, integrity and diversity, leading to positive team collaboration.
* Proactively identify, address and manage any employee relations issues with the support of the Retail Development Manager in accordance with local Chanel policies and procedures.
* Facilitate frequent team and individual communication to ensure collective knowledge among all team members.
* Share the brand vision and business challenges, empowering the team while holding them accountable.
Business developer:
* Build CHANEL's portfolio of clients through data capture in line with brand expectations.
* Develop business initiatives in line with the brand vision and strategy.
* Take responsibility for staff rotas, ensuring optimal client experience.
* Communicate retail and collateral stock needs to all necessary parties.
* Provide feedback and reporting to the line manager to influence strategies and recommendations.
Experience creator:
* Create tailor-made, personalized client experiences and build long-lasting relationships.
* Consider the omni-channel journey and help the team embrace digital shopping trends.
* Facilitate the resolution of client service complaints ensuring client satisfaction.
* Ensure the team has tools/training to provide a Chanel client experience.
* Adhere to visual merchandising guidelines and maintain a clean, tidy, and welcoming business environment.
CHANEL ambassador:
* Possess solid knowledge of the brand, its heritage, and share it with clients and the team.
* Implement all training received and be proactive in self-learning.
* Ensure respect of the uniform and grooming guidelines at all times.
SKILL SETS
Leadership and Management skills:
* Strategic thinker: Analytical and systemic, able to challenge the status quo and inspire others.
* Relationship-focused: Collaborative with strong partnering and influencing skills.
* Ability to develop and empower people: Listening, empathy, feedback, coaching, performance management, and delegation.
* Performance-minded and decisive, striving for continuous improvement.
Soft skills:
* Strong verbal and written communication skills.
* Curiosity and personal agility, with a commitment to continuous learning.
* Self-awareness, self-confidence, and stress management.
* Enthusiasm, energy, and motivation.
* Trustworthy with integrity and ethics.
Benefits at CHANEL:
Our employee benefits support you across your professional and personal life:
* Physical Wellbeing: Private Medical Insurance, Online GP App, and Cycle Scheme participation.
* Financial Wellbeing: Pension, Life Assurance, and Retail Discounts.
* Mental Wellbeing: Employee Assistance Programmes.
* Lifestyle: Arts & Culture Ticket Discounts, CHANEL Product Discounts.
* Employee Recognition: Service Awards Programme.
*Benefits are eligibility dependent and subject to change at any time.
At Chanel, we focus on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. #J-18808-Ljbffr